Terms of service
Company details
Paw My God!
Wijngaardstraat 8
3620 Lanaken (Belgium)
info@pawmygod.shop
Company number: 0735.515.366
VAT number: BE0735515366
Article 1: General
These terms and conditions of sale regulate the use of the webshop of Paw My God BV with company number 0735.515.366 and registered office at Wijngaardstraat 8, 3620 Lanaken, Belgium (hereinafter referred to as "the seller"). The sales conditions also apply whenever an order is placed through the Paw My God webshop via www.pawmygod.shop.
The Paw My God webshop was created on behalf of and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.
Anyone who places an order on the website (hereinafter referred to as 'the customer') confirms by placing the order that he is a natural person and also has legal capacity.
Incapacitated persons must be represented by their legal representative who is also bound by these terms and conditions of sale and must complete the order form himself or the incapacitated person must give explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data apply in full.
Placing the order implies a payment obligation.
Placing an order on the website constitutes explicit acceptance of these general terms and conditions of sale, which are published on the website and are sent with the order confirmation. Acceptance of the general terms and conditions is necessary to place an order. Whoever orders, declares to know and accept the seller's general terms and conditions. The general terms and conditions are always available and can be consulted via the website.
Each order is subject to the general terms and conditions that were included on the website and order confirmation at that time, to the exclusion of any older or newer provisions.
If one of these terms and conditions is not legally valid for whatever reason, the other terms and conditions remain fully applicable.
What is not expressly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law.
The language of the concluded agreements is English. Contact can always be made via info@pawmygod.shop in case of uncertainty.
Information that cannot be found in these conditions can be requested via email info@pawmygod.shop or via the contact form found under the ‘Contact Us’ page.
Article 2: Offer and order
Despite the fact that the online catalogue of the webshop has been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on the seller. The seller is only bound to an obligation of means with regard to the correctness and completeness of the information provided. The seller is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request that the customer contact us via the contact form on the ‘Contact Us’ page or via email to info@pawmygod.shop.
The offer is always valid while stocks last and can be adjusted or withdrawn at any time by the seller. The seller cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
An order can only be placed via www.pawmygod.shop.
Orders via the website are considered to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Economic Law Code, as inserted by the Law of 21 December 2013 inserting Book VI "Market practices and consumer protection" into the Economic Law Code and inserting the definitions specific to book VI, and of the law enforcement provisions specific to book VI, in books I and XV of the Code of Economic Law, (BS December 30, 2013; err., BS January 20, 2014, err., BS March 18, 2014, err ., BS March 24, 2014). Merchants wishing to place an order for professional purposes should inquire with customer service if necessary.
The seller undertakes to process the orders placed on the site while stocks last and within the limitations formulated in these conditions. The online order can only be processed if the customer has clearly identified himself in accordance with Art. 9.
The seller reserves the right to refuse orders in case of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in case of depletion of stock of a particular item.
An order is only final after acceptance of these general terms and conditions of sale, prices and description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact us for additional information via the contact form under the ‘Contact Us’ page', or by e-mail to info@pawmygod.shop. All questions will be answered as soon as possible.
Article 3: Price, payment & vouchers
The prices are those stated on the website at the time of the order. All prices quoted are in EURO (€) and include 21% VAT, with the exception of intra-community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.
The costs for shipping to Belgium and other countries are stated when ordering before the order is finally placed. The order can then still be canceled. If the country of destination is not available, you can always contact us.
Payment must precede the delivery and is made via one of the following payment options: Visa, MasterCard, American Express, Cartes Bancaires, PayPal, Bancontact, iDeal, EPS, GiroPay, Klarna or Przelewy24.
The seller is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved.
You can also pay with vouchers (gift vouchers, discount vouchers, vouchers…). If payment is made via the web store with a voucher whose amount exceeds the price to be paid, no automatic refund is possible. The customer can always contact info@pawmygod.shop to obtain the difference amount in the form of a new voucher.
If the validity date stated on the voucher has passed, you can no longer use that expired voucher.
Vouchers are contractual documents. Whoever buys the voucher therefore accepts the conditions set by the seller, provided they are clearly formulated.
Article 4: Order confirmation
After the system accepts the aforementioned payment, the seller confirms the order by email.
Article 5: Delivery
Delivery is possible in any country that can be selected on checkout. Delivery takes place at the address specified by the customer.
Shipping costs are €5,95 if the total order amount (excl. shipping costs) is below €60. Orders with a total value (excluding shipping costs) of €60 or higher are shipped for free.
When the customer chooses to ship to an address, an e-mail is sent when the delivery is given. Via the link with tracking number provided therein, the customer can follow up the shipment.
The delivery period only starts after receipt of payment. The aim is to have the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment.
Any required customs fees are the customer's responsibility. The seller does not pay any customs tax.
The seller is not liable for delay or failure to deliver due to the carrier.
Article 6: Reservations
The customer cannot reserve items via the webshop.
Article 7: Return
When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This cooling-off period starts the day after the customer receives the product.
During the cooling-off period, the customer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the customer wishes to exercise his right of withdrawal, he is obliged to make this known to the seller within 14 days, after receipt of the product. This must be done by registering the return at https://my.pawmygod.shop. After the customer has expressed his wish to use his right of withdrawal, he must return the product within 14 days. The customer will be sent a return label for this purpose.
If, after the expiration of the aforementioned periods, the customer has not made it known that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
If the customer uses the right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur to Paw My God, Wijngaardstraat 8, 3620 Lanaken, Belgium. Should the product be damaged or the packaging more damaged than necessary to try the product, we may charge you for this depreciation of the product. So please treat the product with care and make sure it is properly packed when you return it.
If the assessment of the returned goods is positive, the seller will refund the full purchase price, including standard delivery costs, to the customer within a maximum of 14 calendar days from the notification of the return. The customer will be refunded by the seller in the same manner in which the customer made the payment. If desired, the customer can also opt for a voucher. If the total purchase value minus the value of the returned items is less than €60, the shipping cost of €5.95 will be deducted from the refund amount.
There are no additional costs or fees associated with returns.
Article 8: Warranty
Any problem or defect with regard to the delivery of an article, damage or qualitative shortcoming must be reported in writing within 7 days by registered letter to the address: Paw My God BV, Wijngaardstraat 8, 3620 Lanaken, Belgium; via a message on the ‘Contact Us’ page of the webshop; or via email to info@pawmygod.shop.
In case of identified problems, the customer must report this via info@pawmygod.shop within 7 days of receipt. A solution is then sought together. If the delivery must be returned to the seller, this will be done in the manner stated under Article 7.
The seller offers the guarantees provided by law.
The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.
An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or to exchange it with a similar item.
Article 9: Signature and proof
The customer accepts electronic evidence.
The customer is solely responsible for the correctness of all data that he or she provides.
The final confirmation of the order by the customer counts as acceptance of the order at the set price. The confirmation of the customer applies as a signature and explicit acceptance of all transactions via the website.
Article 10: Liability for use of website
The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller has only a best efforts obligation with regard to access, the ordering process, the delivery or the other services.
The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.
The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the penetration of outsiders or a virus, nor for any information posted or processed by third parties or by any other fact that can be regarded as force majeure.
Article 11: Privacy protection
The seller reserves the right to collect data from the customer for internal use only, both directly by collecting the data provided by the customer at registration and / or order and indirectly by eg. the use of cookies, newsletter registration or order.
In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at all times to view, change and have this data deleted if he / she no longer wishes to receive information about the activities of the seller. For this, the customer can contact info@pawmygod.shop.
Article 12: Intellectual Property
All parts of the seller's site, including the technology used for that purpose, are the exclusive property of the seller and are protected by copyright.
Users who have their own website and who wish to set up an automatic link between their own site and the seller's homepage, even for purely personal use, must request explicit permission from the seller.
Article 13: Complaints procedure
For complaints, the customer should first turn to the seller.
Paw My God! is affiliated with ValuedShops. If complaints cannot be resolved by mutual agreement, the customer can contact ValuedShops (https://www.valuedshops.com) which will mediate free of charge. Verify that this store has a current membership through https://www.valuedshops.com/members.
If there is still no solution, the customer has the possibility to have his complaint handled by the independent arbitration board appointed by ValuedShops. The subsequent decision is binding and both the seller and the customer agree to this binding decision. There are costs associated with submitting a dispute to this dispute committee, which the customer has to pay.
It is also possible to submit complaints via the European ODR platform (https://ec.europa.eu/odr).
Article 14: Jurisdiction and Governing Law
This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the district of Hasselt and, if necessary, the Court of Appeal in Antwerp are competent.