Terms & Conditions

Company details

Paw My God!
Wijngaardstraat 8
3620 Lanaken (Belgium)
Company number: 0735.515.366
VAT number: BE0735515366


Article 1: General

These terms and conditions of sale regulate the use of the webshop of Paw My God BV with company number 0735.515.366 and registered office at Wijngaardstraat 8, 3620 Lanaken, Belgium (hereinafter referred to as "the seller"). The sales conditions also apply whenever an order is placed through the Paw My God webshop via www.pawmygod.shop.

The Paw My God webshop was created on behalf of and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.

Anyone who places an order on the website (hereinafter referred to as 'the customer') confirms by placing the order that he is a natural person and also has legal capacity.

Incapacitated persons must be represented by their legal representative who is also bound by these terms and conditions of sale and must complete the order form himself or the incapacitated person must give explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data apply in full.

Placing the order implies a payment obligation.

Placing an order on the website constitutes explicit acceptance of these general terms and conditions of sale, which are published on the website and are sent with the order confirmation. Acceptance of the general terms and conditions is necessary to place an order. Whoever orders, declares to know and accept the seller's general terms and conditions. The general terms and conditions are always available and can be consulted via the website.

Each order is subject to the general terms and conditions that were included on the website and order confirmation at that time, to the exclusion of any older or newer provisions.

If one of these terms and conditions is not legally valid for whatever reason, the other terms and conditions remain fully applicable.

What is not expressly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law.

The language of the concluded agreements is English. Contact can always be made via info@pawmygod.shop in case of uncertainty.

Information that cannot be found in these conditions can be requested via email info@pawmygod.shop or via the contact form found under the ‘Contact Us’ page.


Article 2: Offer and order

Despite the fact that the online catalogue of the webshop has been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on the seller. The seller is only bound to an obligation of means with regard to the correctness and completeness of the information provided. The seller is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request that the customer contact us via the contact form on the ‘Contact Us’ page or via email to info@pawmygod.shop.

The offer is always valid while stocks last and can be adjusted or withdrawn at any time by the seller. The seller cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

An order can only be placed via www.pawmygod.shop.

Orders via the website are considered to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Economic Law Code, as inserted by the Law of 21 December 2013 inserting Book VI "Market practices and consumer protection" into the Economic Law Code and inserting the definitions specific to book VI, and of the law enforcement provisions specific to book VI, in books I and XV of the Code of Economic Law, (BS December 30, 2013; err., BS January 20, 2014, err., BS March 18, 2014, err ., BS March 24, 2014). Merchants wishing to place an order for professional purposes should inquire with customer service if necessary.

The seller undertakes to process the orders placed on the site while stocks last and within the limitations formulated in these conditions. The online order can only be processed if the customer has clearly identified himself in accordance with Art. 9.

The seller reserves the right to refuse orders in case of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in case of depletion of stock of a particular item.

An order is only final after acceptance of these general terms and conditions of sale, prices and description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact us for additional information via the contact form under the ‘Contact Us’ page', or by e-mail to info@pawmygod.shop. All questions will be answered as soon as possible.


Article 3: Price, payment & vouchers

The prices are those stated on the website at the time of the order. All prices quoted are in EURO (€) and include 21% VAT, with the exception of intra-community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.

The costs for shipping to Belgium and other countries are stated when ordering before the order is finally placed. The order can then still be canceled. If the country of destination is not available, you can always contact us.

Payment must precede the delivery and is made via one of the following payment options: Visa, MasterCard, American Express, Cartes Bancaires, PayPal, Bancontact, iDeal, EPS, GiroPay, Klarna or Przelewy24.

The seller is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved.

You can also pay with vouchers (gift vouchers, discount vouchers, vouchers…). If payment is made via the web store with a voucher whose amount exceeds the price to be paid, no automatic refund is possible. The customer can always contact info@pawmygod.shop to obtain the difference amount in the form of a new voucher. 

If the validity date stated on the voucher has passed, you can no longer use that expired voucher.

Vouchers are contractual documents. Whoever buys the voucher therefore accepts the conditions set by the seller, provided they are clearly formulated.


Article 4: Order confirmation

After the system accepts the aforementioned payment, the seller confirms the order by email.


Article 5: Delivery

Delivery is possible in any country that can be selected on checkout. Delivery takes place at the address specified by the customer.

Shipping costs depend on the destination country if the total amount (excl. shipping costs) is less than €50. Orders with a total value (excluding shipping costs) of €50 or higher will be shipped for free.

When the customer chooses to ship to an address, an e-mail is sent when the delivery is given. Via the link with tracking number provided therein, the customer can follow up the shipment.

The delivery period only starts after receipt of payment. The aim is to have the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment.

Any required customs fees are the customer's responsibility. The seller does not pay any customs tax.

The seller is not liable for delay or failure to deliver due to the carrier.


Article 6: Reservations

The customer cannot reserve items via the webshop.


Article 7: Return

In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 calendar days to withdraw from the contract without giving any reason free of charge.

The withdrawal period expires 14 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, takes physical possession of the goods.

In order to exercise the right of withdrawal, the customer must inform the seller via an unambiguous statement via info@pawmygod.shop of its decision to withdraw from the contract.

The returned article must be sufficiently packed and shipped to Paw My God, Wijngaardstraat 8, 3620 Lanaken, Belgium. The customer is optionally refunded or receives a voucher.

The customer is responsible for the shipping costs. Under no circumstances can we be held responsible for the loss, theft or damage to the product during the shipping procedure.

The customer is requested to return the items in their original condition and packaging, with all accessories supplied. If the returned product is in any way diminished in value, the seller reserves the right to hold the customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

In any case, return is only accepted if the item is uncontaminated, undamaged and unworn and in the original packaging.

If the customer withdraws from the agreement, the seller will refund all payments received from the customer up to that point, including the standard delivery costs, to the customer within a maximum of 14 calendar days after the seller has been informed of the customer's decision to revoke the agreement. In the case of sales agreements, the seller may withhold reimbursement until it has received all goods back, or until the customer has demonstrated that he has returned the goods, whichever comes first.

No additional costs or compensations are associated with returns.

After processing the return, the customer will be reimbursed by the seller in the same way as the customer made the payment. If desired, the customer can also opt for a voucher. This allows a new order to be placed.


Article 8: Warranty

Any problem or defect with regard to the delivery of an article, damage or qualitative shortcoming must be reported in writing within 7 days by registered letter to the address: Paw My God BV, Wijngaardstraat 8, 3620 Lanaken, Belgium; via a message on the ‘Contact Us’ page of the webshop; or via email to info@pawmygod.shop.

In case of identified problems, the customer must report this via info@pawmygod.shop within 7 days of receipt. A solution is then sought together. If the delivery must be returned to the seller, this will be done in the manner stated under Article 7.

The seller offers the guarantees provided by law.

The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.

An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or to exchange it with a similar item.


Article 9: Signature and proof

The customer accepts electronic evidence.

The customer is solely responsible for the correctness of all data that he or she provides.

The final confirmation of the order by the customer counts as acceptance of the order at the set price. The confirmation of the customer applies as a signature and explicit acceptance of all transactions via the website.


Article 10: Liability for use of website

The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller has only a best efforts obligation with regard to access, the ordering process, the delivery or the other services.

The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.

The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the penetration of outsiders or a virus, nor for any information posted or processed by third parties or by any other fact that can be regarded as force majeure.


Article 11: Privacy protection

The seller reserves the right to collect data from the customer for internal use only, both directly by collecting the data provided by the customer at registration and / or order and indirectly by eg. the use of cookies, newsletter registration or order.

In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at all times to view, change and have this data deleted if he / she no longer wishes to receive information about the activities of the seller. For this, the customer can contact info@pawmygod.shop.


Article 12: Intellectual Property

All parts of the seller's site, including the technology used for that purpose, are the exclusive property of the seller and are protected by copyright.

Users who have their own website and who wish to set up an automatic link between their own site and the seller's homepage, even for purely personal use, must request explicit permission from the seller.


Article 13: Jurisdiction and Governing Law

This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the district of Hasselt and, if necessary, the Court of Appeal in Antwerp are competent.