Return & Refund Policy

In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 calendar days to withdraw from the contract without giving any reason free of charge.

The withdrawal period expires 14 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, takes physical possession of the goods.

In order to exercise the right of withdrawal, the customer must inform the seller via an unambiguous statement via info@pawmygod.shop of its decision to withdraw from the contract.

The returned article must be sufficiently packed and shipped to Paw My God, Wijngaardstraat 8, 3620 Lanaken, Belgium. The customer is optionally refunded or receives a voucher.

The customer is responsible for the shipping costs. Under no circumstances can we be held responsible for the loss, theft or damage to the product during the shipping procedure.

The customer is requested to return the items in their original condition and packaging, with all accessories supplied. If the returned product is in any way diminished in value, the seller reserves the right to hold the customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

In any case, return is only accepted if the item is uncontaminated, undamaged and unworn and in the original packaging.

If the customer withdraws from the agreement, the seller will refund all payments received from the customer up to that point, including the standard delivery costs, to the customer within a maximum of 14 calendar days after the seller has been informed of the customer's decision to revoke the agreement. In the case of sales agreements, the seller may withhold reimbursement until it has received all goods back, or until the customer has demonstrated that he has returned the goods, whichever comes first.

No additional costs or compensations are associated with returns.

After processing the return, the customer will be reimbursed by the seller in the same way as the customer made the payment. If desired, the customer can also opt for a voucher. This allows a new order to be placed.